BOBBYCALDWELL.COM PRIVACY POLICY

Effective date: July 23, 2024

Bobby Caldwell Legacy LLC (“Bobby Caldwell Official Website”, “we”, “us”, or “our”) operates the www.bobbycaldwell.com website (the “Website”) in relation to our music products and services (collectively, the “Services”).

This page informs you of our policies regarding the collection, use, and disclosure of personal data when you use our Services, and the choices you have associated with that data. We use your data to provide and improve our Services. By using our Services, you agree to the collection and use of information in accordance with this policy.

Definitions

  • “Personal Data”: Information about a living identifiable individual as defined by applicable legislation.
  • “Usage Data”: Data collected automatically, generated by the use of the Services or from the Services infrastructure itself (e.g., duration of a page visit).
  • “Cookies”: Small files stored on your device (computer or mobile device).
  • “Data Controller”: The natural or legal person who determines the purposes and manner in which any Personal Data is, or is to be, processed.

For the purposes of this Privacy Policy, we are the Data Controller of your Personal Data.

  • “Data Processor” (or “Service Provider”): Any natural or legal person who processes Personal Data on behalf of the Data Controller. We may use the services of various Service Providers to process your data more effectively.
  • “Data Subject” (or “User”): Any living individual who is using our Services and is the subject of Personal Data.

Information Collection and Use

We collect several types of information for various purposes to provide and improve our Services to you.

Types of Data Collected

  • Personal Data: While using our Services, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. This may include, but is not limited to:
    • Email address
    • First name and last name
    • Phone number
    • Address, State, Province, ZIP/Postal code, City, Country
    • Cookies and Usage Data

We may use your Personal Data to contact you with newsletters, marketing, or promotional materials, and other information that may be of interest to you. You may opt-out of receiving any, or all, of these communications from us by following the unsubscribe link or instructions provided in any email we send.

  • Usage Data: We may also collect information on how the Services are accessed and used (“Usage Data”). This Usage Data may include information such as your computer’s IP address, browser type, browser version, pages of our Services that you visit, time and date of your visit, time spent on those pages, unique device identifiers, and other diagnostic data.

Tracking & Cookies Data

We use cookies and similar tracking technologies to track the activity on our Services and hold certain information. Cookies are files with a small amount of data which may include an anonymous unique identifier. Cookies are sent to your browser from a website and stored on your device. Other tracking technologies such as beacons, tags, and scripts are also used to collect and track information and to improve and analyze our Services.

You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Services. Examples of Cookies we use:

  • Session Cookies: We use Session Cookies to operate our Services.
  • Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
  • Security Cookies: We use Security Cookies for security purposes.

Use of Data

Bobby Caldwell Official Website uses the collected data for various purposes:

  • To provide and maintain our Services
  • To notify you about changes to our Services
  • To allow you to participate in interactive features of our Services when you choose to do so
  • To provide customer support
  • To gather analysis or valuable information so that we can improve our Services
  • To monitor the usage of our Services
  • To detect, prevent, and address technical issues
  • To provide you with news, special offers, and general information about other goods, services, and events which we offer that are similar to those you have already purchased or enquired about unless you have opted not to receive such information
  • To comply with legal and regulatory requirements
  • To assist you in entering into a contest or competition
  • To contact you via surveys to conduct research about potential new services that may be offered to you
  • To contact you on behalf of external business partners about a particular offering that may be of interest to you
  • To deliver customized content and advertising to you
  • To enable third-party payment providers to process your payment transactions in relation to our Services

Legal Basis for Processing Personal Data under GDPR

If you are from the European Economic Area (EEA), our legal basis for collecting and using personal information described in this Privacy Policy depends on the Personal Data we collect and the specific context in which we collect it. We may process your Personal Data because:

  • We need to perform a contract with you
  • You have given us permission to do so
  • The processing is in our legitimate interests and it is not overridden by your rights
  • For payment processing purposes
  • To comply with the law

Access to Your Personal Data

Bobby Caldwell Official Website understands that you may want to know what Personal Data we hold about you. To protect your Personal Data, we require that you prove your identity to us at the time your request is made. When you make a request in person, we will require you to produce photo identification such as a passport or a driver’s license and you will be asked to sign a request form. Where you make a request by other means, we require the request be made in writing by letter including a notarized copy of a government-issued identification and signature.

Retention of Data

Bobby Caldwell Official Website will retain your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. Our record retention periods are established taking into account requirements of privacy laws, the purposes for which the information was collected, legal and regulatory requirements to retain the information for minimum periods, limitation periods for taking legal action, and our business purposes. We will retain and use your Personal Data to the extent necessary to comply with our legal obligations and applicable laws, resolve disputes, and enforce our legal agreements and policies.

Transfer of Data

Your information, including Personal Data, may be transferred to and maintained on computers located outside of your state, province, country, or other governmental jurisdiction where the data protection laws may differ from those of your jurisdiction. If you are located outside Canada and choose to provide information to us, please note that we transfer the data, including Personal Data, to Canada and process it there. Your consent to this Privacy Policy followed by your submission of such information represents your agreement to that transfer.

Bobby Caldwell Official Website will take all steps reasonably necessary to ensure that your data is treated securely and in accordance with this Privacy Policy, and no transfer of your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of your data and other personal information.

Disclosure of Data

Disclosure for Law Enforcement

Under certain circumstances, Bobby Caldwell Official Website may be required to disclose your Personal Data if required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).

Legal Requirements

Bobby Caldwell Official Website may disclose your Personal Data in the good faith belief that such action is necessary to:

  • Comply with a legal obligation
  • Protect and defend the rights or property of Bobby Caldwell Official Website
  • Prevent or investigate possible wrongdoing in connection with the Services
  • Protect the personal safety of Users of the Services or the public
  • Protect against legal liability

Security of Data

The security of your data is important to us, but remember that no method of transmission over the Internet or method of electronic storage is 100% secure. While we strive to use commercially reasonable means to protect your Personal Data, we cannot guarantee its absolute security. This is a risk inherent in the use of email and other online communications. Please be aware of this when requesting information or sending information to us by email or online. We strongly recommend that you do not include any sensitive or confidential information (e.g., credit card information) when using email or communicating with us online.

Our Policy on “Do Not Track” Signals under CalOPPA

We do not support Do Not Track (“DNT”). Do Not Track is a preference you can set in your web browser to inform websites that you do not want to be tracked. You can enable or disable Do Not Track by visiting the preferences or settings page of your web browser.

Your Data Protection Rights under GDPR

If you are a resident of the European Economic Area (EEA), you have certain data protection rights. Bobby Caldwell Official Website aims to take reasonable steps to allow you to correct, amend, delete, or limit the use of your Personal Data.

If you wish to be informed about the Personal Data we hold about you and if you want it to be removed from our systems, please contact us. In certain circumstances, you have the following data protection rights:

  • The right to access, update, or delete the information we have on you. Whenever made possible, you can access, update, or request deletion of your Personal Data directly within your account settings section. If you are unable to perform these actions yourself, please contact us to assist you.
  • The right of rectification. You have the right to have your information rectified if that information is inaccurate or incomplete.
  • The right to object. You have the right to object to our processing of your Personal Data.
  • The right of restriction. You have the right to request that we restrict the processing of your personal information.
  • The right to data portability. You have the right to be provided with a copy of the information we have on you in a structured, machine-readable, and commonly used format.
  • The right to withdraw consent. You also have the right to withdraw your consent at any time where Bobby Caldwell Official Website relied on your consent to process your personal information.

Please note that we may ask you to verify your identity before responding to such requests. You have the right to complain to a Data Protection Authority about our collection and use of your Personal Data. For more information, please contact your local data protection authority in the European Economic Area (EEA).

Service Providers

We may employ third-party Service Providers to facilitate our Services, provide the Services on our behalf, perform Service-related services, or assist us in analyzing how our Services are used. These third-party Service Providers have access to your Personal Data only to perform these tasks on our behalf and are obligated not to disclose or use it for any other purpose. By using our Services, you grant our third-party Service Providers the right to access your Personal Data (including financial information, as necessary) according to such Service Provider’s privacy policy and terms of use. You acknowledge that your Personal Data may be accessible to law enforcement and national security authorities of the foreign jurisdiction of such third-party Service Providers. We may have access to your Personal Data through such Service Providers so that we can provide Services to you, contact you in accordance with the terms and conditions of this Privacy Policy, and track and view your payment history.

Analytics

We may use third-party Service Providers to monitor and analyze the use of our Services.

Google Analytics

Google Analytics is a web analytics service offered by Google that tracks and reports website traffic. Google uses the data collected to track and monitor the use of our Services. This data is shared with other Google services. Google may use the collected data to contextualize and personalize the ads of its own advertising network. You can opt-out of having your activity on the Services made available to Google Analytics by installing the Google Analytics opt-out browser add-on. The add-on prevents the Google Analytics JavaScript (ga.js, analytics.js, and dc.js) from sharing information with Google Analytics about visits activity. For more information on the privacy practices of Google, please visit the Google Privacy & Terms web page: https://policies.google.com/privacy?hl=en-US

Payments

When you place an order on our Website, we use third-party services for payment processing (e.g., payment processors). We will not store or collect your payment card details. That information is provided directly to our third-party payment processors whose use of your personal information is governed by their Privacy Policies. These payment processors adhere to the standards set by PCI-DSS as managed by the PCI Security Standards Council, which is a joint effort of brands like Visa, MasterCard, American Express, and Discover. PCI-DSS requirements help ensure the secure handling of payment information.

Links to Other Sites

Our Services may contain links to other sites that are not operated by us. If you click a third-party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit. We have no control over and assume no responsibility for the content, privacy policies, or practices of any third-party sites or services, or your use of them.

Children’s Privacy

Our Services do not address anyone under the age of 13 (“Children”). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your Child has provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.

Changes to This Privacy Policy

We may update our Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. We will let you know via email and/or a prominent notice on our Website, prior to the change becoming effective and update the “effective date” at the top of this Privacy Policy. You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this web page.